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Aussie Ribs Pty Ltd ABN [XX XXX XXX XXX] (“Aussie Ribs”, “we”, “us”, “our”) respects your privacy and is committed to protecting it. We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (“the Act”), including APP 7, which governs how we use personal information for direct marketing. You have the right to opt out of marketing communications from us at any time.
What is personal information?
Personal information is any information that can be used to identify you, such as your name, address, phone number, email address, date of birth, or occupation.
What personal information do we collect?
We may collect personal information you provide directly to us, including: your contact details (name, age or date of birth, address, phone number, email); feedback or enquiries you send us; details of orders or bookings, including date, time and amount; location information, if you permit our website or app to access it; information you submit to join any loyalty or promotional program we may offer; and statistical information about your use of our website, such as IP address, access times, browser type and pages visited. If you apply for a job with us, we may also collect your contact details and employment history as part of your application.
Why we collect and use your information
We collect and use your personal information to provide you with the best possible service, including to respond to enquiries or complaints, manage bookings and orders, facilitate payment, send you marketing communications where you’ve consented, improve our website and services, comply with our legal obligations, and for any other purpose disclosed to you at the time of collection.
How we collect your information
We collect your personal information directly from you, including through our website, in person at our Ascot or Fremantle restaurants, by phone, email or social media, or when you make a booking or enquiry. We will not collect or monitor personal information about you without your consent.
Cookies
Our website may use cookies, small text files that help us remember your preferences, recognise your browser, and measure how our website is used so we can improve it. You can disable cookies through your browser settings, though this may limit the website’s functionality. We may also log IP addresses to analyse trends and gather general demographic information.
What happens if you don’t provide your information
If you choose not to provide certain personal information, we may be unable to respond to your enquiry, process your booking, or tailor our website to your preferences.
Who we may disclose your information to
We may disclose your personal information to our staff, contractors and service providers who help us run our website and restaurants (such as IT, hosting, payment processing and booking platforms), professional advisors, or any organisation with your express consent. We do not sell your personal information, and it will not be shared beyond what’s described in this policy.
Links to other sites
Our website may link to third-party sites that are not operated by us. We’re not responsible for their content or privacy practices, and recommend reviewing their policies separately.
Direct marketing
We may send you marketing communications about our offers, menu updates or promotions via email, SMS or other channels, where you’ve consented. You can opt out at any time using the unsubscribe option provided in those communications.
Accessing and correcting your information
You can request access to, or correction of, the personal information we hold about you by contacting us using the details below. Where reasonable, we will take steps to delete your information on request, except where we’re required to retain it by law.
Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure, whether held electronically or in hard copy. However, as with any transmission over the internet, we can’t guarantee the security of information sent to us online, and any information you transmit to us is at your own risk.
Complaints
If you have any concerns about how we’ve handled your personal information, please contact us using the details below. We’ll respond within a reasonable timeframe to discuss and resolve your concerns. If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contacting us
Aussie Ribs — Ascot: ascot@aussieribs.com.au · (08) 7947 8050
Aussie Ribs — Fremantle: fremantle@aussieribs.com.au · (08) 7533 1558